Michelle Louden
Senior Director of Client Services
My favorite part of my job at Hiregy is … finding exceptional candidates to work for our amazing clients. It’s the most rewarding feeling to know that you have helped someone find employment and provided them with an opportunity that they may not have had otherwise.
During a typical workday you’ll find me … scheduling and/or conducting interviews, checking references, looking confused, asking a lot of questions, and drinking my Monster and RockStar.
The best advice I ever received is … life is too short; do what makes you happy and don’t be afraid of change.
If I were stranded on a desert island, the music I would want to have with me would be …
- American Girl, Tom Petty
- Last Goodbye – Jeff Buckley (So Real: Songs by Jeff Buckley)
- Frank Sinatra – Greatest Hits
- Elvis – any
- Sublime – (any)
- And so many more …
My hidden talents include … designing custom “bling” t’shirts.
In the next five years, I would like to … ride in a biplane (like the Red Baron), vacation in Italy, and learn a new language (for my trip to Italy).
Three thing people would be surprised to learn about me are … I’m very sentimental (although some may call it hoarding), I have very diverse taste in music, and I have difficulty answering questions about myself!
The Hidden Cost of Empty Seats: How to Simplify Call Center Hiring & Cut Hiring Time by 40%
How Top Call Centers Cut Hiring Cost & Time by 40% (And How You Can Too)The Hidden Cost of Empty ChairsPicture this: It’s peak season, and your call center is drowning in customer inquiries. Your team is overwhelmed, hold times are skyrocketing, and every minute a...
How to Build a Winning Call Center Team in 2025
How to Build a Winning Call Center Team in 2025 From Hiring to High Performance:Building Your Ideal Call Center CrewEssential Steps for Team Building SuccessAs the new year begins, call center leaders like you are likely setting ambitious goals: exceeding performance...
Call Center Security: Safeguarding Customer Data in a Remote Workforce
A New Era of Remote Call Centers It’s no secret that remote work has transformed the call center industry. Once an unconventional option, remote setups have quickly become the norm, bringing flexibility, scalability, and—let’s be real—a whole new set of security...