Victoria Helton
Director of Client Services
My favorite part of working at Hiregy is … the integrity and the excitement of the office. It is a team environment and a home.
My earliest memory is … spending the night in my very own life-size doll house that my grandpa built for me.
My hidden talent is … that I am a gymnast. I love tumbling.
My childhood nickname was … Tori.
Call Center Security: Safeguarding Customer Data in a Remote Workforce
A New Era of Remote Call Centers It’s no secret that remote work has transformed the call center industry. Once an unconventional option, remote setups have quickly become the norm, bringing flexibility, scalability, and—let’s be real—a whole new set of security...
Seasonal Staffing Challenges: Special Solutions for Busy Call Center and General Staffing Needs
Believe it or not – the busy holiday season is almost here, and businesses across various industries are gearing up for the annual increase in customer demand. For call centers, in particular, this period can be both a blessing and a challenge. Call volumes skyrocket,...
How to Scale Your Call Center Without Sacrificing Quality
Imagine your call center as a well-oiled machine, humming along smoothly, delivering stellar service to your customers. Now, imagine that machine doubling in size overnight. Exciting, right? But here’s the catch—without the right people in place, that growth can...