Resources

Resources for Job Seekers & Employers

How to Build a Winning Call Center Team in 2025

How to Build a Winning Call Center Team in 2025

How to Build a Winning Call Center Team in 2025 From Hiring to High Performance:Building Your Ideal Call Center CrewEssential Steps for Team Building SuccessAs the new year begins, call center leaders like you are likely setting ambitious goals: exceeding performance...

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Call Centers Trends to Watch in Q3 and Q4 of 2024

Call Centers Trends to Watch in Q3 and Q4 of 2024

Imagine a bustling call center in the heart of your city. The phones are ringing, agents are chatting with customers, and there’s a palpable energy in the air. But this isn’t just any call center—it’s a glimpse into the future. With rapid technological advancements...

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5 Must-Ask Questions at Your Next Job Interview

5 Must-Ask Questions at Your Next Job Interview

Do you have any questions? As your job interview draws to a close, you’ll likely encounter the pivotal moment when the interviewer asks, "Do you have any questions for us?" This is not just a polite cue but a crucial opportunity for you to delve deeper, showcasing...

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Exploring Staffing Solutions: Temp Agencies vs. Recruiting Firms

Exploring Staffing Solutions: Temp Agencies vs. Recruiting Firms

Temp agency. Staffing firm. Recruitment agency. Headhunter. Executive search firm. Placement agency. Whew. Choosing a firm to help you find the right new hires can be complex. What’s the difference between a temp agency and a recruiting firm? The truth is that many companies need a hybrid hiring partner. Use these insights to help your company find the right staffing partner.

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