Is Your Training Setting New Call Center Reps Up for Success?
A Free Survey Template to Evaluate and Improve Your Onboarding Process
When call center reps walk out of training unclear, unsupported, or disconnected from their shift expectations, it doesn’t just affect morale, it also costs you time, money, and customers.
Call center leaders across the country are feeling the pressure to improve retention and performance. But very few are measuring whether their training programs are truly working.
That’s why we created a ready-to-use Call Center Training Survey Template. This template is ready built to help you uncover what’s working (and what’s not) in your onboarding process.
Download the Call Center Training Survey Template
If you’re hiring, training, or onboarding reps, this tool will help you make smarter, faster improvements to your process.
Download the PDF now to:
Collect actionable feedback from new hire
Identify weak points in your training structure
Build a better, more aligned onboarding experience
Why Most Training Programs Fall Short — and How to Fix It
Training should empower reps to succeed on day one. But too often, it’s delivered in a one-size-fits-all format that ignores learning styles, shift alignment, and real-world readiness.
Here’s what we know from experience and industry data:
63% of shift workers report sleep-related performance issues when training doesn’t match their schedules (ICMI)
Onboarding misalignment is a major contributor to early-stage turnover, often within the first 30 days
Call centers that evaluate training effectiveness see higher retention, better performance, and stronger team culture
The good news? You don’t need to overhaul your program. You just need the right feedback loop.
A Survey Tool Designed for Call Center Teams
This downloadable PDF includes a professionally written, customizable survey you can use to evaluate your training program — from the rep’s perspective.
Inside, you’ll find:
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12 targeted questions covering clarity, engagement, support, and shift alignment
- A framework that accounts for different learning styles (visual, auditory, and hands-on)
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Guidance on interpreting results and identifying areas for improvement
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A format designed for both large-scale call centers and growing teams
Whether you’re training ten new hires or scaling up for peak season, this tool gives you the insight to improve what matters most: onboarding outcomes.
Built by the Call Center Staffing Experts
From high-volume customer service reps to seasoned team leaders and VPs. We’ve seen firsthand how strong training can reduce churn, drive performance, and support culture.
This survey template reflects what we’ve learned from over 14,000 successful placements and more than twenty years in staffing.
Prefer to talk through your onboarding challenges with our team?
Schedule a call to see how we can help you build the team your call center needs.